Call Us: 0437 293 561
Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.scottthetreeguy.au
This site is owned and operated by Smooth Bark Pty Ltd.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Smooth Bark Pty Ltd and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Sites.
Terms and Conditions
Privacy & Data Protection
We are committed to protecting your privacy and handling your data in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any applicable Queensland privacy obligations.
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Collection & Use of Information: We only collect personal information necessary to provide our services (such as name, contact details, job information, or uploaded files).
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Data Storage & Security: All data is stored securely, with appropriate safeguards such as password protection, encryption, and secure backups. Where practical, data will be stored in Australia; if overseas providers (such as cloud service platforms) are used, we take reasonable steps to ensure they comply with Australian privacy standards.
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Access & Correction: You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
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Data Retention: Records may be retained for legal and operational purposes (e.g. taxation compliance, business records) for a minimum of 7 years unless otherwise required by law.
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Disclosure: We will not sell, trade, or rent personal information to third parties. Information may only be disclosed if required by law, regulation, or to protect our legal rights.
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Notifiable Data Breaches (NDB) Scheme: In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB scheme.
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Cookies & Website Analytics: Our Sites may use cookies and analytics tools to improve user experience. By using the Sites, you consent to such use unless you disable cookies in your browser.
By using this Site, you consent to our collection, storage, use, and disclosure of your personal information as set out above.
Limitation of Liability and Indemnity
Smooth Bark Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Smooth Bark Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland, Australia.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed. All other provisions will not be affected and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
📞 0437 293 561
📍 123 Railway Street, Gatton, QLD, 4343
Privacy Policy
1. Purpose of this policy
2. Information we collect
3. How we use your information
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This Privacy Policy explains how Smooth Bark Pty Ltd T/As Scott the Tree Guy ("we," "our," or "us") collects, stores, uses and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland privacy requirements.
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By using our websites or services, you agree to the terms of this Privacy Policy.
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We may collect the following types of information:
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Personal details - name, email, phone number and address
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Business details - company name, ABN, job information
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Client-submitted content - job notes, photos or videos for quoting
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Payment details - invoice and payment records (processed securely through third-party providers)
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Technical data - cookies, browser type, IP address for analytics
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We use personal information for purposes including:
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Delivering our start-up support services to arborist businesses
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Sending communications (confirmations, reminders, seasonal campaigns)
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Maintaining compliance records (insurance, permits, safety forms)
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Improving our websites and services
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We will not sell, rent or trade your personal information to third parties.
4. Data storage and security
5. Disclosure of information
6. Your rights
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Information is stored securely with password protection, encryption, and secure backups
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Where possible, data is stored on Australian-based servers. If international cloud servers are used (e.g. Google, Servicem8, Xero) we take reasonable steps to ensure compliance with Australian privacy standards
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Records may be kept for at least 7 years to meet legal, tax and compliance obligations
We may disclose personal information:
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Where required by law or regulation
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To trusted third-party providers who assist us in delivering services (e.g. software platforms, IT providers)
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To arborist business clients, for the purpose of managing their customer relationships (quotes, job notes, invoices)
Under the Australian Privacy Principles, you have the right to:
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Access the personal information we hold about you
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Request correction if the information is inaccurate, out-of-date, or incomplete
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Withdraw consent to direct marketing at any time
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Request deletion of your data, subject to legal record-keeping o
7. Data breaches
In the event of a data breach this is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC)
8. Cookies and analytics
9. Third-party links
Our website may use cookies and analytics tools to enhance user experience and monitor traffic. You can disable cookies in your browser, though some features of the Site may not function correctly without them.
Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.
10. Changes to this policy
We may update this Privacy Policy from time to time to remain compliant with the law and reflect changes to our operations.
Updated versions will be published on this Site.
Contact Details
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Please contact us if you have any questions or concerns.
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📞 0437 293 561
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📍 123 Railway Street, Gatton, QLD, 4343